课程已结束,不允许加入和购买

第18次开课

开始:2025-08-26

截止:2025-12-31

课程已进行至

19/19周

成绩预发布时间 2025-12-28

期末考试截止时间 未设置

教学团队

对外经济贸易大学
教授

课程特色

视频(58)
下载资料(54)
讨论(9)
考试(10)
PPT(2)

How to balance "politeness" and "efficiency" in business English writing? What is the key to avoiding ambiguity caused by excessive euphemism or offense caused by overly direct expression?

By 蒋静瑾 25天前 24次浏览 课时7
  1. How to balance "politeness" and "efficiency" in business English writing? What is the key to avoiding ambiguity caused by excessive euphemism or offense caused by overly direct expression?

2 所有答案

  • 蒋静瑾 16天前

    很棒很棒

    回复
  • 季海涛 14天前

    The ultimate key is "clarity of intent + reader-centricity"—you must ensure the recipient understands your message at a glance, while feeling respected. Specifically, focus on 3 points:

    1. Be specific with "time, quantity, and action" to eliminate ambiguityExcessive euphemism often stems from vague wording (e.g., "as soon as possible""some adjustments"). Adding specific details makes the message clear and efficient, without losing politeness.
    • Ambiguous (over-euphemistic): Could you adjust the plan a little bit?
    • Clear & Polite: Could you adjust the project timeline to extend the deadline by 3 days (to October 25)?
    1. Avoid "passive evasion"—replace vague phrases with clear limitsWhen you need to say "no", do not use ambiguous language (e.g., "it may not be feasible"). Instead, state the reason clearly + offer an alternative—this is polite and efficient, and avoids repeated follow-ups.
    • Ambiguous: We may not be able to meet your request for a discount.
    • Clear & Polite: We cannot offer a discount for this order due to our company’s pricing policy, but we can provide free after-sales service for 12 months as a bonus.
    1. Keep the "courtesy concise"—no empty pleasantriesPoliteness does not mean adding redundant phrases (e.g., "we would be highly appreciative if you could kindly..."). Simple, sincere polite expressions (e.g., "thank you for your support""we appreciate your prompt reply") are sufficient, and they do not affect efficiency.
    回复

添加答案