第15次开课

开始:2023-08-24

截止:2023-12-26

课程已进行至

18/18周

成绩预发布时间 2023-12-23

期末考试截止时间 未设置

教学团队

西南交通大学
教授
西南交通大学
讲师
西南交通大学
西南交通大学
讲师
西南交通大学
讲师
西南交通大学
讲师

课程特色

视频(34)
文档(22)
考试(8)
作业(3)
讨论(7)

By Xt 12-23 119次浏览 课时43

First, strengthen publicity and education. Airlines should widely publicize aviation safety knowledge and passenger code of conduct, guide passengers to consciously abide by the regulations, and enhance the awareness and responsibility of civilized flight. At the same time, airlines should strengthen the training of employees, improve the service awareness of staff and the ability to deal with uncivilized behavior.
Second, strengthen law enforcement. Airlines should make clear regulations, strengthen inspections, warn or fine violators, and even refuse to board flights to maintain flight order and safety. At the same time, airlines should strengthen cooperation with law enforcement authorities, seriously deal with serious violations of discipline, and ensure fair, fair and open law enforcement results.
Third, improve services. The airline shall improve the service facilities to ensure the comfort and safety of every passenger. For the inconvenience caused by flight delay, cancellation, etc., the airline shall actively provide passengers with appropriate services and compensation to enhance passenger satisfaction and loyalty.

1 所有答案

  • 王远溢 12-24

    During a business trip, some uncivilized behavi
    ors may affect personal image and the feelings
    of those around you, and here are some comm
    on uncivilized behaviors:
    1. Spitting: Spitting in public places is uncivilize
    d behavior that not only affects environmental h
    ygiene, but can also spread diseases.
    2. Loud noises: Making loud noises in public ca
    n affect the rest and work of those around you,
    and may also cause resentment from others.
    3. Littering: During a business trip, littering can
    not only affect environmental hygiene, but also t
    he health of others and yourself.
    4. Arbitrary queue cutting: Arbitrary queue cutti
    ng will affect the normal order and rights and int
    erests of others when waiting in line or buying ti
    ckets.

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